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MR.DIY BUSINESS SHIPPING POLICY

  1. MR. DIY Business can only send orders to street addresses in Malaysia. We do not deliver to P.O. Box addresses.
  2. We are unable to ship to international addresses at this moment.
  3. At the time of delivery, you will be required to validate the receipt of the products by providing your signature to the delivery courier.
  4. By signing, you agree that you have inspected the packing of the parcel and have ensured that the seal is not damaged.
  5. Should the seal be broken; please check the contents of the parcel and you may refuse to sign for the parcel.
  6. If you are not at home/office to receive your purchased order, please log in to your account or the courier website to track the status of your shipment.
  7. Should the order be unable to be delivered to you successfully after 2 attempts (or any stipulated number of attempts by the appointed logistics provider) or you do not pick up your order at a nearby location as stated by the courier, the order may be forfeited and we will not refund you any amount that you have spent on your order.
  8. We deliver all orders using our standard packaging materials. We do not provide any special packaging at this moment.
  9. We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each unique address.
  10. If your order is more than 80 KG, your order will be shipped within 4-6 business days. Please ensure your delivery address allows 3 or 5 tan lorry to enter your premise area.

 

SHIPPING CHARGE

  1. MR.DIY Business's delivery will only be limited to local delivery within West Malaysia only.
  2. Shipping charges are calculated based on the chargeable volumetric weight refer to the shipping rate table below:
    B2B Table Rates
  3. Enjoy free shipping with a minimum purchase of RM150 and parcel volumetric weight is not more than 50KG per order.
  4. We strive to deliver your purchased products within the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated courier from Monday to Friday, excluding weekends and public holidays. (There are possibilities that the courier delivers during weekends, they will contact you before arrival).
  5. These conditions are subject to change by the management.

 

STANDARD DELIVERY LEAD TIME

  1. Confirmed orders will be ship out within 1-2 working days if the order placed before 12.00 PM, Monday – Friday, excluding Public Holiday.
  2. Aside from Public Holiday, orders placed on Friday after 12.00 PM and over the weekend will be processed on the following Monday and shipped within 1-2 working days.
  3. Delivery expected time of arrival (ETA) within 2-4 working days from the purchased date.

 


HOW TO TRACK YOUR ORDER

    1. Please locate your tracking number (example: MRDIY18000000000) in the delivery confirmation email or by logging into your registered user account.
    2. Alternatively, you can click here to check your parcel delivery status via our MR.DIY delivery tracking website page. You may then enter your tracking number into our tracking field (the white colour empty field that is under these words - Track your MR DIY parcel) to view the status of your order delivery.
    3. Please take note that tracking numbers may take a few hours to be reflected in our tracking system after you have received the delivery confirmation email.

 

If there is an unfortunate event of a delay, it will be reflected in our MR.DIY tracking website. In the event that you have not received delivery updates within a week after receiving the confirmation email, please contact our customer service here or email us (ecom_helpdesk@mrdiy2u.com) for further assistance.