Each voucher is applicable for a single transaction (unless stated otherwise).
Voucher codes are to be entered at the checkout or cart page (unless stated otherwise).
Vouchers are not valid for promotions, discounted products, and shipping fees (unless stated otherwise).
Customers should take note of the expiry dates of the voucher(s) that they wish to redeem. Any voucher(s) which have expired will be invalid.
Individual vouchers are only valid during its respective promotion period. This guideline overrides any individual voucher policy (unless stated otherwise).
MR.DIY reserves the right to cancel any order if a customer’s purchasing behavior that appears to be suspicious or potentially fraudulent.
MR.DIY vouchers are not exchangeable for cash at www.mrdiy.com.my or at any store.
This voucher can only be used and redeemed by registered customer who has already login to their account during purchase.
MR.DIY reserves the right to amend the terms & conditions or cancel any vouchers/promotions without prior notice.
Additional terms & conditions are stated on the respective promotion banners (e.g. duration, discount amounts, validity for campaigns/promotions, or certain products).
Purchases Made Using Vouchers
All items that have been purchased using a voucher(s) will be evaluated on a case-by-case basis for refunds or exchanges. However, the refunded amount will be pro-rated based on the voucher amount. If the refund is approved, the shipping fee and voucher amount will be deducted from the total refund amount. This applies to all products including bundled or promotional items.
Product purchased before and after discount/promotion
The Customer shall ensure that the product(s) purchased via MR. D.I.Y. upon checkout is final and binding on both the Customer and MR. D.I.Y. on a willing buyer and willing seller basis. MRDIY shall not entertain any claims on the purchase price once payment is made on checkout and this includes amongst others, the discount(s) and/or promotion(s) offered after the said payment of the product(s) are made.
For more information regarding our Return & Exchange policy, please click here.
If you have any further inquiries, please do not hesitate to contact our customer service department from Monday – Friday between 9am - 6pm (excluding public holidays). You can contact us by either clicking on our "chat" button on the lower right corner of the website or send us an email at firstname.lastname@example.org