Collect @ MR.DIY
Wanted to buy something online but no one is at home most of the time? You may now collect your parcel at any of our selected 84 MR.DIY outlets out of your own convenience!
- All orders chosen to be delivered using the Collect @ MR.D.I.Y. method will not be charged any shipping or handling fees.
- At this moment our Collect @ MR.D.I.Y. service will only cater to 84 selected outlets within Klang Valley, Johor, Perak and Penang area only.
- Click here to find out which 84 outlets you can enjoy our Collect @ MR.DIY service within Klang Valley, Johor, Perak and Penang area.
- The expected time of arrival (ETA) for all Collect @ MR.D.I.Y. parcels will be within the range of 2 - 4 working days after the order has been placed successfully and payment has been confirmed.
- When your order has successfully arrived at the selected MR.DIY store you will be notified via email.
- You are required to keep and to bring along your confirmation email when you want to collect the parcel at our selected MR.DIY store. Both softcopy or printed copy can be accepted for verification purposes.
- In the event where the purchaser is not able to visit the selected MR.DIY store to collect the order, then the purchaser can entrust family members or friends to collect the order, as long as the entrusted person is able to present the confirmation email to a MR.DIY team member at the selected MR.DIY store.
- The order should be collected within 7 calendar days after it has successfully arrived at the selected MR.D.I.Y. store. Should no one be available to collect the parcel, the order may be forfeited after the stipulated time given. Therefore, we will not refund you any amount that you have spent on your order.
- Note: There will be NO CNC Delivery option for any order volumetric weight more than 2500 mm3 & 30KG
- A cubic millimetre (mm3) = mm3 = Length x Width x Depth
- For all (and only) West Malaysia purchases which has a checkout value above RM30.00 will get to enjoy our promotion of "Free Exppress Delivery" for the parcel with volumetric weight below of 1200 mm3 & 5KG (or less) in actual weight of their purchases.
- At this moment our express delivery service will only cater to addresses within the Klang Valley area.
- For any orders placed before 12:30pm, you will receive the items within the same day.
- For any orders placed after the cut off time of 12:30pm, you will receive the item by the next working day.
- The expected delivery time will range from 2:30pm to 8:00pm, Monday – Friday, excluding public holidays.
- If an express delivery has been scheduled on a certain day please ensure that you will be available to receive the parcel between 2:30pm and 8:00pm.
- If by any chance you are unable to receive the parcel, you can entrust afamily member or friend to receive the package
- Should no one be available to receive the parcel, the order will be forfeited and cancelled. Therefore, we will not refund you for any amount that you have spent on your order nor the express shipping fees.
- For any orders that were placed after the cut off time of 12:30pm on a Friday or on a working day before a Public Holiday, your item(s) will be processed on the following working day and your item(s) will be scheduled for delivery on that working day.
SALE / PROMOTIONAL PERIODS
During peak sale / promotional periods, our delivery may take slightly longer than the usual lead times due to urges in online order volumes.
- Peninsular Malaysia: Additional 3-5 working days for your order to arrive.
It is advised to place your order 2 weeks in advance of festive periods such as Hari Raya, Chinese New Year, Deepavali, etc.