Our appointed third-party courier only allows to accept package with volumetric weight not more than 30 KG per order. Alternatively, you may place another order if you wish to add more quantities of the items.
We require your contact information which you have to update together with the shipping address for our reference, if we are unable to reach you via email.
You may download from your account as below:
Log in to your account, click 'Account' > click 'Account' > Click 'My Orders' > Click 'View Order' > Click ‘Invoices’ > Click 'Print Invoice'. You may save this file in PDF format.
If you have difficulties downloading the tax invoice from your account, please contact us HERE or click the CHAT button to reach us and we’ll be happy to help!
Once we received your order, our team will promptly fulfill your order to ensure you will receive the parcel within the estimated timeframe given.
Therefore, once you are charged, we are unable to interfere with this process.
Worry not, if you feel unhappy with the items or no longer needed them once received them, you are free to request for return (term and condition apply). You can refer to Return FAQ for further details.
Shipping address/phone number cannot be amended after ordering to avoid your parcel getting misplace during transit due to misinformation. It is advisable for you to reconfirm the shipping address before placing an order.
Your order may be cancelled due to reasons such as technical glitch, payment error and so others. please contact us HERE or click the CHAT button to reach us and we’ll be happy to help!